Last Updated: August 12, 2015
Welcome to the Dove Family Channel, LLC (the “Dove Channel,” “we” or “us”). We are a service that provides our users with access to convention footage, motion pictures, television shows, and other audio-visual entertainment streamed over the Internet to your Internet-connected devices, including computers, smartphones, tablets, televisions, and other devices. Our video services, our content library, our player for viewing the content library, our application, and any other features, tools, materials, or other services offered from time to time by the Dove Channel or on the Website or application are referred to collectively as the “Dove Channel Service.”
This policy may change from time to time. Your continued use of this Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
- CHILDREN UNDER THE AGE OF 13
The Dove Channel Service is not intended for children under 13 years of age. No one under age 13 may provide any Personal Information to or on the application, or through the Dove Channel Service. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not: (a) provide any information through the Dove Channel Service, or on or through any of its features; (b) register for the Dove Channel Service; (d) use any of the interactive or public comment features of this Website or the Dove Channel Service; or (e) provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information.
- COLLECTION OF INFORMATION
We receive and store information about you in several ways.
We collect information you provide to us, such as your name, email address, physical address or postal code, and telephone number. This information is collected in a number of ways, including when you provide it when you register for the Dove Channel Service, participate in promotional opportunities, or provide user content, including reviews, ratings, or opinions of the Dove Channel Service or content library, through the Dove Channel Service.
We automatically collect and track information regarding your usage and interaction with the Dove Channel Service and advertising therein, as well as information about the device or devices you utilize to interact with the Dove Channel Service. We may utilize, like many websites, cookies to enable us to better collect and track this information, as well as to improve your Dove Channel experience. The information we collect and track may include your activity on the Dove Channel Service, such as title selections, viewing history and search history, records of your interactions with our customer service department (possibly including your email address and/or phone number), identifying information about the device or devices you utilize to interact with the Dove Channel Service (such as model of device), your IP address, your geographic location, and statistics about page visits and viewing time.
Some Dove Channel Service users may be able to connect one or more of their social networking accounts with their Dove Channel account. If you do so, we may collect information from your social networking account or accounts. If you choose to log-in, access or otherwise connect to the Dove Channel Service, or contact the Dove Channel Service, through a social networking service (such as Facebook), we may collect your user ID and user name associated with that social networking service, as well as any information you make public using that social networking service. We may also collect information you have authorized the social networking service to share with us (such as your user ID, public profile information, email address, birthday, friends list, and pages you have “liked”).
- USE OF INFORMATION
We use the information that we collect about you or that you provide to us, including any Personal Information, in order to provide the Dove Channel Service and its contents to you in the best possible manner. For example, we may use your information determine your geographic location, provide targeted or localized content, provide recommendations about content you might enjoy, determine your ISP and help us quickly answer your service requests. We may also use your information in order to identify and prevent malicious activities on the Dove Channel Service or targeted at Dove Channel users. We will also use your information in order to send you emails concerning the Dove Channel Service, promotional opportunities, and consumer surveys. We may also partner with third party vendors whose products might appeal to Dove Channel users, in which case we may send promotional or advertising materials on their behalf, as permitted by law.
- DISCLOSURE OF INFORMATION
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
Except for name and other contact information, we may share information collected from or about you with our business partners as explained further below, including advertisers, content licensors, distributors, and other companies that are not affiliated with the Dove Channel Service. With respect to name and other contact information, we will obtain your consent before sharing yours with any business partner who wishes to contact you or send you promotional information about their products and services directly, unless a business partner is acting on our behalf or you have provided your contact information as part of co-promotion by the Dove Channel Service and a business partner.
When you choose to share information with social networking services about your activities on the Dove Channel Service, including shows you watch or like on the Dove Channel Service, the Dove Channel Service may share information about you and your activities with that social network.
In addition to the Dove Channel Service collecting certain information from Facebook if you connect your Dove Channel Service and Facebook accounts (as described above), you may choose to share information about your activities on the Dove Channel Service with Facebook and its users, including publishing your watch activity to Facebook. If you visit the Dove Channel Service while logged into Facebook, then Facebook may be able to identify your browser and associate the technical information provided by your web browser with other information that Facebook already has about you. In addition, when you choose to share information about your activities on the Dove Channel Service with Facebook, the Dove Channel Service may send information about you to Facebook. Facebook may make that information visible to Facebook users in accordance with applicable law, the Facebook Data Use Policy, and your Facebook privacy settings. We recommend that you familiarize yourself with Facebook’s Data Use Policy and privacy controls.
When using the Dove Channel Service, you may make reviews and certain other information that you provide publicly available. Please understand that we are not responsible for any third party’s use of that information, which you disclosed publicly in your own discretion. If you choose to link your social networking account or accounts to the Dove Channel Service, you will be choosing to disclose certain information publicly, as described below.
- DATA SECURITY
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and submissions of Personal Information by you will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Dove Channel Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Dove Channel Service. The information you share in public areas may be viewed by any user of the Dove Channel Service.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to us. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Dove Channel Service.
- YOUR DATA OPTIONS
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information.
6.2 Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your Personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an e-mail stating your request.
6.3 Promotional Offers from the Company. If you do not wish to have your Personal Information used by the Company to promote our own or third parties’ products or services, you can opt-out by sending us an e-mail stating your request. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions.
6.4 Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an e-mail stating your request. We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
- ACCESSING YOUR INFORMATION
You can review and change your Personal Information by logging into the Service and visiting your account profile page. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
- CONTACTING US